Client Partnership Manager

At Athena, we empower possibility through transformative delegation. True leaders reflect on
what they want in life and map the path to get there. We clear the way by pairing exceptional
Philippine-based EAs with our driven clients and ensuring both receive ongoing support
throughout the journey. The result is 10x more leverage, more time, and a greater impact on our
clients' work and lives.

With a waitlist growing by the day, Athena has already showcased compelling demand. As part
of the Athena team, you will have an exponential opportunity, empowering the fiercely
ambitious to reach the most audacious goals.
Role Overview
As a Client Partnership Manager, you'll be instrumental in fostering and maintaining client-XP
partnerships that drive growth and innovation within our organization. Your core responsibility
is to identify, nurture, and oversee Athena's partnerships with clients. Leveraging your expertise in negotiation, relationship building, and strategic planning, you'll facilitate collaborative
opportunities to enhance our market presence and achieve long-term objectives.
Duties & Responsibilities
? Client and Crisis Management: Knows client and partnership well enough to step in
during an emergency. Ensures the client is always covered even when unforeseen
circumstances arise.
? People and Relationship Development: Knows clients, cultivates lasting client
relationships, and understands clients' business and personal strategies to determine
their priorities and capabilities, and align executive partner capabilities and resources.
? Business Acumen and Strategic Planning: Determines how Athena and their XP can help
the client reach their goals while optimizing the benefits of the partnership.
? Negotiation Skills: Prioritizes Athena's business interests and profitability while seeking
mutually beneficial outcomes for both Athena and the client.
? Critical Thinking and Problem-Solving: Determine the potential benefits and
consequences of different options, and make a judgment based on the best option for
all parties involved.
? Communication Skills: Fosters client engagement and trust in the partnership through
communication.
? Conflict Resolution: Resolve conflicts diplomatically and constructively, fostering
positive outcomes and maintaining productive relationships.
? Leadership: Lead by example, providing guidance, direction, and support to team
members, and fostering a culture of collaboration and accountability.
? Global Experience: Navigate cultural nuances and complexities to effectively manage
partnerships on a global scale. May be required to support clients in multiple countries
and time zones around the world.
? Operations and Client Relationship Experience: Blend operational expertise with client
relationship management skills to optimize processes and enhance client satisfaction.
? Performance Management and Accountability: Set clear goals, track performance
metrics, and hold both individuals and teams accountable for results.
? Adaptability and Flexibility: Thrive in a fast-paced, ever-evolving environment, adapting
strategies and approaches as needed to achieve success.
? Relationship Management: Cultivate and nurture relationships with key stakeholders,
fostering trust and collaboration to drive mutual success. - include XPs and Clients
? Support and Development: Provide resources, empowerment, training, and support
necessary for EAs to consistently deliver high-quality services.

Key Stakeholders
? Client
? Operations and Support Departments
Competencies
Performance Management
? Skill in overseeing and optimizing operational and relationship-driven performance to
ensure efficient and effective service delivery.
? Proficiency in establishing client partnership objectives and ensuring individual
accountability based on defined performance expectations.
? Ability to recruit and cultivate talent in alignment with the values and culture of the
business, fostering a cohesive and values-driven work environment.
Decision-Making
? Proficiency in managing and resolving client escalations to ensure customer satisfaction
and retention.
? Skill in utilizing critical thinking abilities to effectively analyze and address complex
challenges or situations, leading to informed decision-making and successful outcomes.
Communication
? Skill in cultivating collaborative relationships with direct reports, peers, and clients,
fostering a synergistic and cooperative work environment.
? Proficiency in coordinating with cross-functional teams, driving tasks and projects to
successful completion through effective communication and collaboration.
Client Relationship Management
? Skill in nurturing and sustaining positive client relationships, fostering long-term loyalty
and satisfaction.
? Proficiency in managing and effectively resolving client escalations, ensuring client
satisfaction, and maintaining strong business relationships.
Adaptability
? Proficiency in adjusting to change and demonstrating flexibility in various situations,
contributing to smooth operations and successful adaptation to evolving
circumstances.
Punctuality
? Responsiveness within shift
? Attends all critical meetings
? Communicates updates and changes on time (upward and downward)
Analytical Thinking
? Skill in demonstrating robust analytical abilities to effectively oversee performance
management, handle escalations, and implement risk mitigation strategies in
decision-making processes.
Relevant Experience Required ? Minimum 5 years of experience interfacing with foreign stakeholders, preferably
American stakeholders.
? Strong coaching skills and a dedication to professional development.
? Minimum 5 years of people management experience
? Excellent English communication and presentation abilities.
? Proficiency in building skills and growing talent through custom, individualized
development plans
? Skilled in cross-functional stakeholder management and employee performance
management.
? Ability to conduct investigation and root-cause-analysis (RCA) to address
challenges effectively.
? Experienced in creating action plans and individual development plans based on
RCA findings.
? Proficient in executing performance conversations and ensuring follow-through
on action items.
? Proven track record in partnership management and business development,
demonstrating successful establishment and maintenance of strategic alliances.
? Exceptional negotiation and contract management skills, with a focus on creating
mutually beneficial outcomes.
? Strong strategic thinking abilities, including analysis of market trends and identification
of collaboration opportunities.
? Strong strategic thinking abilities, including the capacity to analyze market trends,
competitive landscapes, and potential opportunities for collaboration.
Educational and Certification Requirements
Bachelor's degree in business, marketing, or related field required; master's degree or MBA
considered advantageous.
Equal Opportunity Employer: At Athena, we are deeply committed to fostering an inclusive and
diverse workplace environment. We believe that diversity enriches our organization, enhances
creativity, and drives innovation. We are dedicated to providing equal employment
opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender
identity, national origin, age, disability, or any other characteristic protected by applicable laws. We strive to create an environment where everyone feels valued, respected, and empowered
to contribute their unique perspectives and talents. We actively promote diversity and inclusion
through our hiring practices, employee development initiatives, and company culture,
recognizing that it is essential for our success as a company and as a community.
#J-18808-Ljbffr