Requisition Number: 98303 BASIC FUNCTION Position Overview
The Client Operations Specialist will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or team of Account Executives (AE). This involves, but is not limited to: quoting, ordering and account management, mailbox and call management, part requests, report generation, order fulfillment, reporting, and collections. Pre-sales support functions include: pre-qualification of accounts, product pricing, research, configuration and product information What you'll do at Insight Work on special projects for clients and sales force as needed Prioritize and respond to incoming client calls and emails Research technical information on product requests and ensure access to procurement Responsible for correct and accurate order processing Prepare, manage and submit sales quotes accurately into the appropriate quote entry system Research technical information on product requests and ensure access to procurement Ensure special bid pricing is applied and correct cost is captured on every order before it's released Ensure contract compliance Request and/or set up new client sold-to's, bill-to's, and ship-to's as needed Manage pricing (agreement manager, contract module) and work with vendors on special pricing Ensure correct and accurate order fulfillment Responsible for RMA management, credit re-bills and collections facilitation Follow through to make sure the replacement order (if applicable) is placed and shipped Positive interaction with Customer Service /Purchasing on RA/Replacements Provide order status for client base What you'll need to join Insight College Level and preferably Bachelor's Degree in any course 2 years of experience in customer service, order management and procurement and other related experience. Strong written and verbal English communications skills Able to successfully manage multiple priorities Strong commitment to company values and operating principles The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here .
About Insight Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com
Founded in 1988 in Tempe, Arizona 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe $8.3 billion in revenue in 2020 Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.