Client Operations Representative (Rolling Intake) Pasig City, Metro Manila (Monday & Friday - WFH, Tuesday to Thursday - Work On Site for the first 2 weeks only)
Opportunity Expired
The Client Operations Representative will provide customer service and manage the sales processes of their assigned Account Executive.
Opportunity details Opportunity Type
Graduate Job
Number of Vacancies
1-10
Start Date
Ongoing
Applications Close
31 Oct 2021
Accepting International Applications
No
Qualifications Accepted
B
Accounting, Commerce & Finance
Business Administration & Management
Economics
Human Resources
Marketing, Advertising & Public Relations
Transport, Logistics & Procurement
C
Creative Arts (all other)
Fashion Design
Film & TV
Fine Arts
Graphic Design & Visual Arts
Journalism & Writing
Music & Performing Arts
Photography
E
Chemical Engineering
Civil Engineering & Construction
Communications Engineering
Electrical & Electronic Engineering
Engineering & Mathematics (all other)
Environmental Engineering
Fire & Safety Engineering
Geomatic Engineering
Geotechnical Engineering
Manufacturing Engineering
Mathematics & Statistics
Mechanical Engineering
Renewable Energy Engineering
Robotics & Mechatronics Engineering
F
Food & Hospitality
Personal Services
H
Anthropology & Geography
Classics
Criminology
Humanities (all other)
International Studies
Liberal Arts
Philosophy
Social Science (all other)
Theology & Comparative Religion
I
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Data Science
Design & User Experience
Programming & Software Engineering
Video Game Development
L
Justice & Law Enforcement
Law
Legal Studies
M
Audiology & Speech Pathology
Biomedical Science
Chiropractic & Osteopathy
Exercise & Sports Science
Health Administration
Medical & Health Sciences (all other)
Medical Technology
Medicine & Medical Science
Naturopathy, Acupuncture & Complementary Medicine
The Client Operations Representative will be responsible for developing efficient practices to serve business needs. Work on special projects for clients and sales force as needed. Attend Company, vendor, and publisher training and webinars, as directed. Build relationships with other Insight departments and increase efficiencies where applicable. Prioritize and respond to incoming client calls and emails Research technical information on product requests and ensure access to procurement. Responsible for correct and accurate order processing. Prepare, manage and submit sales quotes accurately into the appropriate quote entry system. Research technical information on product requests and ensure access to procurement. Ensure special bid pricing is applied and correct cost is captured on every order before the order is released. Ensure contract compliance Request and/or set up new client sold-to's, bill-to's, and ship-to's as needed. Manage pricing (agreement manager, contract module) and work with vendors on special pricing. Assist clients with their web accounts with Insight. Ensure correct and accurate order fulfilment Responsible for RMA management, credit re-bills and collections facilitation. Follow-up on all open client returns in a timely manner. Follow through to make sure the replacement order (if applicable) is placed and shipped. Positive interaction with Customer Service /Purchasing on RA/Replacements. Keep sales force informed of any problems and final resolution of issues. Provide order status for client base. What you'll need to join Insight Preferably Bachelor's Degree in any course College Level Some experience in customer service, operations, and other related experiences. Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives Strong written and verbal English communications skills Able to successfully manage multiple priorities
Hiring criteria You should have or be completing the following to apply for this opportunity.
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