Client Operations Manager - Billing Operations Job Information Job Identification ******** Job Category Client Operations Management Business Unit Corporate & Investment Bank Posting Date 06/07/2024, 07:38 AM Locations 9th Avenue corner 38th Street, Uptown Bonifacio, Taguig City, National Cap Region, 1635, PH Job Schedule Full time Job Shift Mid-Day Job Description Key member of the Global Billing Operations Invoice Production and Invoice Delivery ensuring management oftimely production and delivery of invoices, follow up to fee billing related inquiries, effective handling of escalations, efficient closure of inquiries raised by client services and the stakeholders for billing invoices and agreements, providing guidance to analysts and recommendations to senior management on process improvement and manual process reduction.
As an Invoice Production Account Manager I within Client Billing Operations , you will be responsible on resolving issues and concerns in ensuring accurate and efficient invoice production resulting to reduced Unbilled Revenue.You will play a critical role to ensuring cross functional partnership with all locations within the distributed operating model, building communication lines and ensuring all issues are resolved in a satisfactory manner.
Job responsibilities Take ownership and accountability of the Invoice Production and Invoice Delivery processes through execution of deliverables and special initiatives, and the management of multiple deadlines Serve as a trusted partner and key advisor to the business and clients by providing exceptional service and ownership. Build proficiency with technology and systems, highly capable of applying knowledge to operations and understanding the overall infrastructure and business implications. Execute and deliver strategic and tactical plans, including automation and process reengineering initiatives, with an ability to anticipate and overcome barriers. Analytical and creative thinker who proactively seeks out best practices, anticipates clients' future needs, and collaborates on ideas with others. Consultative in approach, understanding and anticipating client and business partner needs and proactively delivering solutions. Continuous improvement and change management mindset, questioning conventional ways of managing the business and driving change to improve processes Address gaps in processes and escalating issues to benefit the business and clients in a dynamic environment. Inspire and motivate others by understanding business drivers, developing and articulating the value proposition, challenging the status quo, and modeling desired behaviors and outcomes. Maintain frequent contact with business partners, listening to understand needs, and taking ownership of incoming and outgoing messages. Formulate training and career development plans that incorporate required product, market, process and technology capabilities across all business groups that service clients. Required qualifications, capabilities and skills Bachelor Degree - Accounting, Finance, Management, or Business preferred At least seven (7)years of Operations, Financial/Banking/BPO industry, or Project Management experience with one (1) year operational management experience; and/or back-office operations and processes Previous experience with securities operations, brokerage and/or custody operations a plus Must be proficient in Microsoft Office suite: Excel, PowerPoint and Word; MS Access knowledge a plus Strong problem solving and solutions management competencies; displaying great analytical skills, problem-solving, stakeholder management, complaints or escalations handling Solid organizational and time management skills; ability to manage multiple and conflicting priorities in a global environment. Ability to lead and direct projects and meetings; demonstrated abilities to influence and negotiate with peers and more senior professionals Strong leadership skills, initiative, self-starter, and results oriented demeanor Ability to adapt to a fast paced environment Strategic thinker with ability to address future state requirements, forward thinking mindset Ability to communicate and interact comfortably with senior management across a global environmentand create partnerships across functional lines of business and subject matter expert About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation. About the Team The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
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