Client Financial Account Manager

Position Overview:
We are seeking a detail-oriented and proactive Client Financial Account Manager to join our finance team. The ideal candidate will be responsible for managing financial records, ensuring compliance with regulations, and providing insightful financial analysis to support decision-making

Key Responsibilities:
Product Expertise: Serve as the go-to resource for product inquiries and questions.
Customer Support: Diagnose and resolve business or technical problems faced by customers.
Data-Driven Solutions: Propose data-driven solutions to enhance customer experience and product adoption.
Case Management: Track and manage support cases efficiently using our automated support portal.
Payments Support: Provide comprehensive payment support via phone and email, including troubleshooting payment transactions and resolving issues with third-party processors.
Troubleshooting: Identify and resolve technical issues related to our products and payment systems.
Transaction Tracing: Trace transactions within our systems to pinpoint the root cause of problems and implement corrective actions.
Team Collaboration: Work closely with other support teams to ensure seamless customer service.
Client Escalations: Provide expert guidance and support during escalated client calls.
Knowledgebase Contributions: Contribute to the development and maintenance of customer-facing knowledge base content.


Who are we looking for?

Minimum of 13- 24 months in Customer Service Representative
At least SHS/High School Grad (old curriculum).
Excellent verbal and written communication skills.
Ability to ask probing questions and problem resolution skills.
Ability to follow instructions for specific customer resolutions tasks.
Willing to work ONSITE in Clark sites.