With over 9,000 professionals across 12 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider.
Client Experience Account Manager be 100% YOU with MicroSourcing!
A Client Experience Account Manager is expected to: Regularly coordinate with the client regarding the status of the offshore teamImplement and monitor KPIs set by the client or MSMonitor the team's performanceConduct coaching sessions and issuing corrective actionsMonitor and track the daily attendanceImplement policies, deadlines and standards set by the clientHandle complaints and queries from all staffProvide day-to-day operational supportResolve minor client and staff issuesReport to the Operations Manager and VP of OperationsDisseminate information to employees like updates on policies and company events.Create, maintain and administer schedules for outsourced staff, in coordination with the clientPrepare and maintain statistical reports used in management decision-making – particularly attendance reports and trends, schedule adherence and other reports that may be useful in operations planning and managementDevelop reports/processes that increase the ability of the offshore project to effectively and accurately plan acceptable performance results
Other specific details of the job will be made known to you by your immediate superior which may be in varying scope dependent fully on prevailing project undertakings.
This job description is not intended to be all-inclusive. Employee may perform other related duties as discussed with his immediate supervisor to meet the ongoing needs of the organization.
What it takes to be part of our team: Graduate of any Bachelors degree, graduate studies will be an advantageAt least 1 year experience in managing a team as a lead or supervisorExcellent verbal and written communication skills, including ability to effectively communicate with internal and external customersExcellent computer proficiency (MS Office – Word, Excel,Outlook and Powerpoint)Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer serviceExcellent written and verbal communication skills in the English languageWilling and able to cover other shiftsDependable to be at work during assigned shifts and to complete work as expectedAbility to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleaguesAbility to work independently
What's in it for you?
Competitive Total Rewards (Compensation, HMO, Group Life Insurance, and Performance bonuses)A very collaborative work culture