Client And Candidate Care Representative

We have great people here and are looking for more.
Come join us - you will love it!
Position Type: Full-Time

Location: McKinley, Temporary Work-From-Home due to Pandemic

This Is What You'll Do:- Identify and assess customers' needs and provide satisfaction-
- Provide accurate, valid and complete information by using the right methods/tools- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- Keep records of customer interactions, process customer accounts and file documents- Other duties as assigned

This Is What We're Looking For:
- Have excellent English communication skills (Written and Oral)- Knowledgeable of MS office tools- Are able to develop great relationships with clients, fellow staff members and other professionals.- Have good time management skills- No suspension in the last 6 months- Not more than 3 critical errors in the last 6 months (no active CAP written warning on file)- No attendance issues (no active written warning on file) and zero instance of No Call/No Show- Must have a performance rating of at least 2.0/Successful in the most recent performance review- Must have at least 1 year tenure in his/her current role (if applicant is from a different department) or at least 6 months tenure if coming from the same department/LOB.
Probationary Standards: To follow
- Follow us:_
- Equal Employment Opportunities at Sterling_
- Disclaimer_
- This job description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job._