Company Description Who are we? TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.
We're a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.
What should you expect from us?
Competitive salary package
On-site Work Set Up
Shifting Schedule
Full time roles available
Job Description
What your day will look like?
We are looking for BOH Claims Consultants to join our team, assisting Australian customers. You will be representing our insurance partner, helping to resolve major property damage claims.
You will be working alongside our Australian team to progress property claims to finalisation, and supporting with the hygiene of critical claims processes. These processes include:
Completing tasks on claims and liasing with Suppliers to organise repairs
Approving payments to suppliers and customers
Drafting claims correspondence
Updating claims with accurate information received from Suppliers
Reviews and tracking of claim progression
An overview of the role;
Shift assignment is from 6:30am – 3 pm, Dayshift (M-F)
Onsite Work Set Up
Full Time Roles Available
How you will do it?
Build authentic relationships with customers through end to end claims management, assessing each situation on an individual basis
Manage inbound and outbound calls to resolve enquires and answer concerns related to property damage
Liase with suppliers and repairers to validate, assess and repair property insurance claims
Accurately record detailed customer interactions and process account information
Accurately manage customer expectations regarding their insurance and claim process
What About You?
Passionate about customer service and helping others
Confidence in taking ownership of calls to problem solve and come up with solutions
A high degree of patience and empathy for others in difficult situations
Able to multi-task and manage time effectively without compromising service levels
Team player, working collaboratively to exceed expectations
Highly adaptable and welcomes change
Qualifications
Qualifications
Must be amenable to work on a flexible rotating roster
Excellent written communication skills
Must have at least 1 yr Customer Service experience in E-Mail/ Chat and or Social Media and written correspondence in a Contact Centre/BPO environment You will be passionate about people management and;
Have strong multi-tasking skills and ability to deliver results under pressure
Providing the highest level of customer experience
You love to inspire and motivate individuals; people would describe you as a 'natural leader'
Click " I'm Interested to apply".
Additional Information
At TSA, the health, safety and well-being of our team is our number one priority! In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more.
We take our responsibility to protect the health and well-being of our team and our community very seriously.
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Philippines Office address:
14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300