Cio Systems Support Specialist

The Service Desk Agent should have strong troubleshooting and debugging skills to identify and resolve issues with the TLS Conga production system.He/She will:Analyze error logs and system outputs
Identify and isolate issues using diagnostic tools
Debug code and scripts
Collaborate with developers and other stakeholders to resolve complex issues
Provide clear and concise explanations of technical issues and solutions
Respond promptly to customer inquiries and requests
Resolve customer issues in a timely and professional manner
Escalate complex issues to higher levels of support or management as needed