Chatbot & Self-Service Experience Specialist (Hindi Speaking) page is loaded Chatbot & Self-Service Experience Specialist (Hindi Speaking) Apply locations Philippines time type Full time posted on Posted 2 Days Ago job requisition id JR100022 It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business.
The position exists in order to represent the business in assisting, responding and resolving customer issues via the service journey (self service and chatbot) with the objective of ensuring a positive customer experience and satisfaction by providing a quality level of service consistent with accurate information and in a timely manner within the limits of the customer service policies and procedures, service quality guidelines, business rules and license regulations. The position exists in order to represent the business in assisting, responding and resolving customer issues via the service journey (self service and chatbot) with the objective of ensuring a positive customer experience and satisfaction by providing a quality level of service consistent with accurate information and in a timely manner within the limits of the customer service policies and procedures, service quality guidelines, business rules and license regulations. Job Description
1. Customer Servicing Assists, responds, assess, records, escalates and resolves customers' requests, queries, concerns and complaints in order to address questions and help creates positive customer experience by providing quality level of service consistently with accurate information and in a timely manner. 2. Encourage Self-service Identifies, suggests, informs and provides self service answers within the chatbot best suited to the customers needs in order to increase engagement and containment of customers within the chatbot and to encourage self service actions leading to reduced reliance on manual workflows. 3. Content Validation Reads, comprehends, composes, translates, validates, reviews and maintains communication contents from business to customers. 4. Data Analysis and Reporting Reads, comprehends & analyses data from systems. Data Accuracy Validation, Heatmaps and data trends in GA/Matomo/Tableau Job Requirements Candidate must possess at least a Diploma in any field with Customer Service Experience General knowledge of e-commerce business with understanding of good customer service Integrity, Innovative, Customer Centric mindset, Attention to detail, Outstanding communication skills, Experience in customer service is essential Good time management with ability to work under pressure for a results-oriented approach Willingness to work on rotating shift Proficient in English & native language (Hindi) Working knowledge in MS Office Basic analytical / information gathering skills Understands workflow process and improvements Tech savvy with service support software and relevant computer programs Basic coding knowledge such as VBA, macros If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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