**Job Title: Chat Support Specialist**
**Company: Pushkart.ph**
**Location: Cebu, Central Visayas, PH**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 4**
**Deadline to Apply: October 5, 2024**
**About Pushkart.ph:**
Pushkart.ph is an innovative online platform dedicated to providing our customers with an unparalleled shopping experience. Our mission is to ensure that our clients receive the best service possible, and we're seeking a dedicated Chat Support Specialist to join our dynamic team in Cebu.
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### **Job Description**
As a Chat Support Specialist at Pushkart.ph, you will be the frontline representative of our company, using your expertise to assist customers through chat interactions. Your primary responsibility will be to engage with our customers, address their inquiries, and resolve issues swiftly and effectively while providing a positive experience. You will work closely with various departments, ensuring client satisfaction and fostering long-term customer relationships.
### **Key Responsibilities**
- **Customer Engagement:**
- Respond promptly to incoming chat requests from customers, providing clear and efficient communication.
- Engage with customers proactively to understand their needs and ensure a personalized service experience.
- **Issue Resolution:**
- Analyze customer inquiries and complaints to diagnose issues and provide effective solutions.
- Utilize company resources and knowledge to troubleshoot customer problems and escalate complex issues to the appropriate internal departments if necessary.
- **Product Knowledge:**
- Maintain an in-depth understanding of our product offerings, services, and promotions to accurately convey information to customers.
- Actively participate in training sessions to stay updated on product changes and enhancements.
- **Documentation:**
- Maintain accurate records of customer interactions, feedback, and complaints using our internal CRM system.
- Provide insights and feedback to management on customer trends, needs, and preferences.
- **Collaboration:**
- Work closely with the marketing and sales teams to ensure alignment on customer outreach and promotional efforts.
- Share best practices and learnings with team members to enhance collective performance.
- **Continuous Improvement:**
- Stay informed about industry trends and incorporate innovative practices to improve customer experience.
- Participate in team meetings and contribute to initiatives aimed at enhancing team performance and customer satisfaction.
### **Requirements**
- **Experience:**
- Minimum of 4 years of experience in customer support, preferably in a chat or online environment.
- Proven track record of successfully handling customer inquiries and resolving issues.
- **Education:**
- Bachelor's degree or equivalent experience in a relevant field is preferred.
- **Personality Traits:**
- Resilient: Ability to manage stress and maintain a positive attitude in challenging situations.
- Motivated: A self-starter with a drive to excel in customer service and continuously seek professional development.
- **Soft Skills:**
- **Communication:** Exceptional verbal and written communication skills, with the ability to convey information in a clear and engaging manner.
- **Innovation:** Demonstrated ability to think outside the box and propose creative solutions to customer issues.
- **Technical Skills:**
- Proficiency in using chat support software and CRM systems.
- Familiarity with email, social media, and other communication platforms is advantageous.
### **Benefits**
- **Paid Overtime:** Eligible for compensated overtime hours worked beyond regular shifts.
- **Profit Sharing:** Opportunity to share in the company's success through profit-sharing initiatives.
- **Vision Insurance:** Comprehensive health benefits including vision coverage.
### **Working Environment**
At Pushkart.ph, we champion a workplace that promotes work-life balance and employee well-being. We strive for a supportive work culture that values your contribution, encouraging personal and professional growth.
### **Equal Opportunity Statement**
Pushkart.ph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and experiences to join our team.
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If you are passionate about customer service and are ready to make a difference, we want to hear from you! Apply now and be part of our journey to redefine the online shopping experience!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
