Chat Support Representative (Rotating Shift) | Cybergate

Job DescriptionSuccessful candidates will provide excellent customer service by addressing general inquiries related to billing, account/service maintenance, and other products/services through chatSkills RequiredExcellent written communicationMust have keen attention to detailsMust have good conversational skillsMust have good negotiation skillsMust have good problem solving and analytical skillsAbility to multi-task and access multiple data source simultaneouslyAbility to probe effectivelyAbility to educate customers on inquiries and other product informationAbility to handle issues and complaints in a courteous and professional mannerMinimum QualificationsCompleted at least 2 years of College with or without call center experienceHigh school or senior high school graduate with at least 6 months call center experience handling international accountExperience in customer service is an advantage but not requiredProfessional, enthusiastic, and customer service oriented