Chat Support Officer

Job Description:

Cloudstaff is seeking a motivated and dedicated Chat Support Officer to join our team in Cebu, Central Visayas, Philippines. This is a part-time entry-level position with a requirement of at least 1 year of experience in a similar role.

Responsibilities:
1. Provide chat support to customers in a timely and professional manner.
2. Assist customers with inquiries, technical issues, and product information.
3. Resolve customer complaints and issues effectively.
4. Utilize persuasion skills to upsell products or services to customers.
5. Manage customer relationships and ensure customer satisfaction.
6. Collaborate with team members to improve processes and customer experience.
7. Maintain accurate records of customer interactions and transactions.

Requirements:
1. Motivated and dedicated individual with a passion for customer service.
2. Strong persuasion skills and ability to effectively manage people.
3. Excellent communication skills, both written and verbal.
4. Ability to work in a fast-paced environment and multitask effectively.
5. Proficiency in using chat support software and CRM systems.
6. High school diploma or equivalent required.

Benefits:
1. Gym membership
2. Retirement plan
3. Employee discounts

Working Environment:
At Cloudstaff, we embrace a culture that challenges norms and encourages bold thinking. We believe in fostering a collaborative and inclusive work environment where employees can thrive and grow.

Deadline to Apply:
September 10, 2024

Equal Opportunity Statement:
Cloudstaff is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We encourage all qualified individuals to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.