Job Description:
Globe Telecom is looking for a Chat Support Manager to join our team on a part-time basis, working from home in Cebu, Central Visayas, PH. As an Associate Level position, we require a minimum of 5 years of experience in customer service or chat support roles.
Responsibilities:
- Manage a team of chat support representatives, ensuring high-quality customer service and resolution of customer inquiries
- Monitor chat support performance metrics and provide coaching and feedback to team members
- Develop and implement training programs to enhance the skills and knowledge of chat support representatives
- Collaborate with other departments to identify opportunities for process improvements and efficiency gains
- Handle escalated customer inquiries and provide timely and satisfactory resolutions
- Maintain a positive and productive working environment for the chat support team
- Generate reports and analyze data to identify trends and areas for improvement
Requirements:
- Proven experience in customer service or chat support roles, with a minimum of 5 years of experience
- Excellent communication and interpersonal skills
- Strong leadership and team management abilities
- Ability to think critically and solve problems effectively
- Adaptable to changing priorities and able to work in a fast-paced environment
- Dedicated to providing exceptional customer service and meeting performance goals
Personality traits:
- Adaptability: able to adjust to changes and new challenges quickly
- Dedicated: committed to providing the best possible service to customers
Soft skills:
- Adaptability: able to handle multiple tasks and shifting priorities effectively
- Critical thinking: able to analyze data and make informed decisions
Benefits:
- Paid Time Off (PTO)
- Paid overtime
- Free accommodation
Working environment:
At Globe Telecom, we are committed to environmental responsibility and sustainable practices. Our team is dedicated to creating a positive impact on the environment and our community.
Deadline to apply: ********
Equal Opportunity Statement:
Globe Telecom is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to create a diverse and inclusive work environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
