**Job Title:** Chat Support Associate - Work from Home
**Company:** Olivia
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 4
**Job Description:**
Olivia is seeking a highly motivated and confident Chat Support Associate to join our dynamic team! As a part-time remote employee, you will play a crucial role in delivering exceptional customer experiences through our chat support platform. Your energetic personality and strong communication skills will enable you to effectively address customer inquiries, provide solutions, and enhance customer satisfaction.
**Key Responsibilities:**
- **Customer Interaction:** Engage with customers via chat in a professional and friendly manner, addressing inquiries, resolving issues, and providing product information.
- **Problem Solving:** Quickly identify customer needs and provide accurate solutions or escalate inquiries to the appropriate departments when necessary.
- **Documentation:** Maintain clear and concise records of customer interactions, ensuring accurate data entry and attention to detail in all communications.
- **Feedback Loop:** Gather customer feedback and relay insights to the management team to help improve our services and ensure a high-quality experience for all customers.
- **Collaborative Team Work:** Work closely with team members to share knowledge and strategies for improving customer satisfaction and overall team performance.
- **Continuous Learning:** Stay updated on product knowledge, company policies, and industry trends to provide well-informed responses to customer queries.
**Requirements:**
- **Experience:** A minimum of 4 years in a customer service or chat support role, demonstrating the ability to handle various customer interactions with confidence.
- **Personality Traits:**
- **Confident:** Ability to handle customer queries assertively and maintain a positive demeanor even in challenging situations.
- **Energetic:** A vibrant attitude that encourages engagement and rapport building with customers.
- **Soft Skills:**
- **Presentation Skills:** Excellent verbal communication skills enabling you to present information clearly and engagingly.
- **Attention to Detail:** Strong focus on detail to ensure accurate information is provided, and customer concerns are thoroughly addressed.
- **Technical Proficiency:** Comfortable using chat support software, CRM systems, and basic troubleshooting skills for software issues.
- **Availability:** Flexibility to work part-time hours, including evenings and weekends as needed.
**Benefits:**
- **Joining Bonus:** A competitive joining bonus for new team members.
- **Paid Overtime:** Eligible for paid overtime hours as required.
- **Travel Opportunities:** Potential travel opportunities for company events or training sessions.
**Working Environment:**
At Olivia, we believe in cultivating a sense of ownership and responsibility at every level. We encourage our employees to take initiative and contribute to the success of the company while working in a supportive and innovative environment.
**Application Deadline:** ********
**Equal Opportunity Statement:**
Olivia is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or any other characteristic protected by law.
If you are a confident and energetic individual with a passion for customer service, we invite you to apply for the Chat Support Associate position and become a part of our thriving team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
