Chat Support Associate

Job Description:

ABS-CBN Corporation is seeking a part-time Chat Support Associate to join our team in Cebu, Central Visayas, Philippines. As an Associate Level position, we require a minimum of 3 years of experience in customer service or a related field. The ideal candidate will be independent, adaptable, and possess strong analytical and research skills.

Responsibilities:
- Provide chat support to customers in a timely and professional manner
- Resolve customer inquiries and issues efficiently and effectively
- Conduct research to find solutions to customer problems
- Collaborate with other team members to ensure a seamless customer experience
- Maintain accurate records of customer interactions and transactions
- Stay up-to-date on product knowledge and company policies
- Meet or exceed performance metrics and goals set by the company

Requirements:
- Minimum of 3 years of experience in customer service or a related field
- Strong communication skills, both written and verbal
- Ability to work independently and as part of a team
- Excellent analytical and research skills
- Proficiency in using chat support software and other relevant tools
- High school diploma or equivalent required, college degree preferred

Benefits:
- Free food
- Gym membership
- Medical coverage

Working Environment:
At ABS-CBN Corporation, we empower our employees to take ownership and make impactful decisions. We provide a supportive and collaborative work environment where employees are encouraged to grow and develop their skills.

Deadline to Apply:
September 10, 2024

Equal Opportunity Statement:
ABS-CBN Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.