A chart retrieval specialist is a professional who collects medical records from healthcare providers and performs data entry services to place the relevant information in a secure database. They deal with the organization, filing, and management of health information data, including patient medical history, insurance claims, and treatment diagnosis.
Role and Responsibilities Responsible for contacting healthcare provider offices to schedule field medical records technicians and other resources for various medical chart reviews.Assists in the full range of provider outreach and service interactions including end-to-end provider scheduling and call quality.Support incoming calls from provider offices and medical record technicians thus providing exceptional customer experience.Acts as liaison between the parties involved.Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs.Transfers records from vendor portals to internal software.Daily reporting of project productivity and activity.Validate retrieved records.Follows HIPAA policies and procedures to ensure protected health information is secure.Minimum Qualifications: Graduate of any Medical Allied Course (predominantly nursing graduates), or 2nd year college with call center experience (voice in a healthcare setting).Must have excellent time management skills, be highly organized, self-motivated, and be able to work under strict timelines with minimal day-to-day supervision.Demonstrate ability to manage multiple tasks effectively, remain flexible, and be able to adapt to shifting priorities; maintain a high level of productivity and confidentiality.Superior customer service, sales, problem-solving skills, and attention to detail.The ability to follow through timely on calls, tasks, and projects is essential.Excellent verbal and written communication skills.Experience in handling a healthcare project is a plus (with basic medical terminology knowledge).Understanding of HIPAA and PHI (personal Health Information).Proficient in data entry and retrieval using a standard keyboard.Strong problem-solving abilities.Advanced knowledge of Microsoft Office Suite.Experience in filing, editing, and archiving is a plus.Employment: Full time/Regular
Workplace: Office/Ortigas
Shift: Night
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