Chargeback Coordinator

The AR/Chargeback Clerk is responsible for actioning guest credit card chargebacks within the Credit Card timeline and also creating accounts receivable billings to collect funds primarily from unsettled guest onboard expenses, and medical expenses; and travel agent commission recalls as per company policy while ensuring PCI and SOX compliance.

"The AR/Chargeback Clerk actions Guest credit card chargebacks and also creates accounts receivable billings to bill/collect unsettled guest onboard expenses, and travel agent commission recalls.
Processes the appropriate volume of transactions meeting production requirements.
Maintains quality control meeting accuracy requirements."

Requirements
High school or
Associate's degree/Jr College.
1 to 2 years Accounting Clerical/billing and Credit Card Chargebacks experience within a large organization required.
Strong PC skills, with dual monitor use.
Strong Excel & Word (above average proficiency required; testing to be performed.)
Ability to work in a fast-paced production environment.
Proven Data Entry Experience (50WPM min.) with attention to detail with less than 1% errors (to be tested.)
Oracle experience preferred.
POLAR & SIEBEL experience preferred.
Clear Communication Skills (Written & Verbal.)
Familiarity with internal controls relative to financial transaction processing environments including Sarbanes Oxley, PCI compliance, and due diligence for handling customer PII (personally identifiable information.)