Job Summary:
Responsible for end-to-end design and development activities for retail digital channels.
Ensures new features and enhancements are based on customer-centered designs and are delivered on time.
Responsibilities:
Channel Development
? Prepares Requests for System Change (RSCs), including documentation business requirements and high-level flows
? Manage the bank channeling loan portfolio and maintain the routine coordination with counterparties
? Reviews User Stories and Customer Journeys to ensure final detailed requirements of the features are correctly captured
? Participates in user research activities to ensure alignment of requirements with customer needs and desires
? Develops policies and procedures; reviews ITG documentation in UAT and production implementation, etc.
; coordinates and completes risk assessment of new feature/enhancement with control units, identifies resolutions to mitigate risks;
? Prepares requirements for implementation such as BSP notification or request for approval, system parameter definitions, system access privileges (RSAP), etc.
? Assists Channel Development Lead in coordinating with other business units and external strategic partners to develop new features or major enhancements
? Prepares and reviews User Acceptance Test Plans and Test Scripts, ensuring all possible scenarios are captured
? Conducts and manages testing activities (User Acceptance Testing, regression, including smoke testing after implementation) and related reporting
? Conducts trainings/roadshows as necessary to various users of the application, to the team, and other stakeholders; finalizes tools/materials as guide to users for new features to be implemented
? Prepares pilot program, operational readiness plan, implementation/go-live plan for new features/major enhancements
? Assists Channel Development Lead in implementing pilot program
? Monitors transaction and user experience after project implementation
Risk Management & Compliance
? Participates in the regular review, monitoring and assessment of the business unit's process, risk and controls
? Reports potential and actual risk events effectively and in a timely manner
? Resolves findings/observations noted by control units, in coordination with other stakeholders (e.g.
ITG,
Operations) until closed
Qualifications:
? Being actively involved in the setting/negotiation of loan channeling strategy and being the master of business flow (credit approval/loan disbursement/repayment etc) with active coordination with counterparties and various internal departments,
? Being able to be trained to operate risk approval and channeling operation console under our in house developed system,
? -Good with numbers and able to coordinate with finance and operation on reconciliation procedures,
? - Prepare the planning and projections to report to the management/BSP on periodic basis
- Ability to communicate/negotiate, good sense with numbers and business flow, English is mandatory, - experience in Banking/Lending company loan/risk/channeling department or related experiences is required