Job Summary:
Responsible for end-to-end design and development activities for retail digital channels. Ensures new features and enhancements are based on customer-centered designs and are delivered on time.
Responsibilities:
Channel Development
Prepares Requests for System Change (RSCs), including documentation business requirements and high-level flowsManage the bank channeling loan portfolio and maintain the routine coordination with counterpartiesReviews User Stories and Customer Journeys to ensure final detailed requirements of the features are correctly capturedParticipates in user research activities to ensure alignment of requirements with customer needs and desiresDevelops policies and procedures; reviews ITG documentation in UAT and production implementation, etc.; coordinates and completes risk assessment of new feature/enhancement with control units, identifies resolutions to mitigate risks;Prepares requirements for implementation such as BSP notification or request for approval, system parameter definitions, system access privileges (RSAP), etc.Assists Channel Development Lead in coordinating with other business units and external strategic partners to develop new features or major enhancementsPrepares and reviews User Acceptance Test Plans and Test Scripts, ensuring all possible scenarios are capturedConducts and manages testing activities (User Acceptance Testing, regression, including smoke testing after implementation) and related reportingConducts trainings/roadshows as necessary to various users of the application, to the team, and other stakeholders; finalizes tools/materials as guide to users for new features to be implementedPrepares pilot program, operational readiness plan, implementation/go-live plan for new features/major enhancementsAssists Channel Development Lead in implementing pilot programMonitors transaction and user experience after project implementation
Risk Management & Compliance
Participates in the regular review, monitoring and assessment of the business unit's process, risk and controlsReports potential and actual risk events effectively and in a timely mannerResolves findings/observations noted by control units, in coordination with other stakeholders (e.g. ITG,
Operations) until closed
Qualifications: Being actively involved in the setting/negotiation of loan channeling strategy and being the master of business flow (credit approval/loan disbursement/repayment etc) with active coordination with counterparties and various internal departments,Being able to be trained to operate risk approval and channeling operation console under our in house developed system,-Good with numbers and able to coordinate with finance and operation on reconciliation procedures,- Prepare the planning and projections to report to the management/BSP on periodic basis
- Ability to communicate/negotiate, good sense with numbers and business flow, English is mandatory, - experience in Banking/Lending company loan/risk/channeling department or related experiences is required