Cf 3430 - Workplace Ges Specialist

**Qualifications**:

- Graduate of Bachelor's Degree
- Must have 4 to 5 years of relevant working experience in Customer Service and Escalations Management; Operations Management and Advanced Technical Service Desk Management; Project Management
- Must have 2 years of People Management experience
- Proficient in Vendor Management
- Can work with large data using Excel, create simple to moderate dashboards, create basic to intermediate formula/bot in Excel and can design presentation materials and present in large group and upper management level
- Ensures GES Workplace Tools Enablement processes/services are delivered at agreed Speed, Quality and Cost.
- Plan, organize, lead, and control processes, people, and tools to deliver good customer experience within agreed speed, quality, and cost.
- Manage a team who will actively participate in user acceptance tests, data migration and other prelaunch activities of tools.
- Plan, organize and control tools change requests to properly manage competing priorities within allotted budget.
Work with the development team and clients to properly set expectations and ensure smooth delivery of new requests and enhancements.
- Generate reports, develop actionable insights and recommendation, and articulate them effectively to compel stakeholders specially decision-makers to take actions.
**Job Types**: Full-time, Permanent

**Benefits**:

- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion

Schedule:

- 8 hour shift
- Flexible shift
- Rotational shift

Supplemental Pay:

- 13th month salary
- Bonus pay

**Education**:

- Bachelor's (required)

**Experience**:

- Customer Service and Escalations Management: 5 years (required)
- Operations and Project Management: 5 years (required)
- Advanced Technical Service Desk Management: 5 years (required)
- People Management: 2 years (required)
- Vendor Management: 2 years (required)