As a Cegid/POS AMS Consultant in APAC, you will be required to assist our clients in the field of Retail and Luxury, on assistance to Project Ownership, management of functional evolution projects and Application Maintenance. You will intervene in particular Point of Sales Solution (POS), in full development of the growth of connected digital business. Beyond the historical features of these solutions - the functions of sales management, inventory management and collection in-store - they evolve to integrate for example: Digitalization of the point of sale (clientele, cataloguing)Omnichannel sales experiences (e-reservation, click & collect etc.)Unified stock managementLoyalty managementRole description After completing a training and onboarding program, you will be responsible for application maintenance operations related to a Point of sale retail solution,
You will be involved in different types of application maintenance cases: Corrective maintenance: resolving incidents (correcting settings, finding workarounds...)Evolutive maintenance: implementing improvement requests (new features, automations...)Preventive maintenance: version updates, job monitoring, non-regression testing.Ensure compliance with procedures and proper use of ITSM and knowledge management tools.Escalate or transfer incidents and requests that are not within your scope of intervention.ProfileMinimum Diploma or bachelor's in information technology, Business and EngineeringMinimum 1-3 years of experience, in customer and Technical SupportMotivated, with good interpersonal and editorial skills, you are recognized for your rigor, your analytical capacity and your strength of proposal.Experienced in Retail Industry, POS Support and Software Implementations is a plus.Good command over English.Mandarin is a good additional value.Open to travelling to Europe.GDPR MESSAGE: Our privacy policy has been updated to comply with the new regulations. We invite you to consult it by clicking here: https://www.viseo.com/fr/politique-de-confidentialite. The VISEO Group uses the data collected as part of your application to assess your suitability for the job in question. We use the Jazz HR tool to help us in our recruitment process. This tool complies with current regulations on the protection of personal data. The tool is hosted in the United States and is PrivacyShield certified for HR data. In all cases, we may keep your file for 5 years so that we can contact you again if another position matches your profile. You may, of course, object to this. To find out more about how your data is used and how you can exercise your rights, please consult our privacy policy https://www.viseo.com/fr/politique-de-confidentialite.