The RISE mission is to Accelerate Internet for the Philippines - we do this by focusing on the overall customer experience; providing excellent internet services while creating a positive impact on our partners and their industries.
From very humble beginnings and with a desire to carry out our mission, we have grown to serve business and wholesale customers in Cebu, Manila, and Davao. Our business customers come from varying industries, such as real estate, IT, and business process outsourcing, to name a few. Nonetheless, they all have one thing in common: they require high-quality service and great customer support.
To deliver the best customer experience, RISE works exclusively with technical services company Pathfinders, through which we maintain our benchmark average of 1.8 weeks installation time for business clients. Together, we operate GetaFIX, the biggest Internet eXchange in the Philippines that helps the efficiency of content and connectivity in the country. We also operate Open Access Network, a Fiber as a Service offering that helps reduce complexity for developers and telecommunication companies while increasing customer satisfaction.
Throughout the group, we foster a performance-based culture, where team members are encouraged to take ownership and exceed expectations for their projects. We practice transparency by conducting regular check-ins and quarterly performance reviews, which helps us achieve goals and continuously advance together. We promote work-life balance and have team activities, such as monthly get-togethers to celebrate our wins, and sponsor work-related training and conferences.
Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.
The Carrier & Wholesale Operations Support's role is to assist and address the back-end / admin deliverables of Domestic Wholesale team and Carrier Buying team. The role supports the team's achievement of KPIs by maintaining compliance with all the processes and documentations of the whole team.
\n Duties and ResponsibilitiesExecute and/or assist the help desk function and other administrative tasks of the Domestic Wholesale team and Carrier Buying TeamHandle report generations, sales and buying research, business expense documentations, and filingProvide administrative support on updating systems and documenting processesReport to the Head of Domestic Wholesale and Carrier Business regarding status of deliverables from both teamsSupport and work closely with other departments to meet team needs (eg. billing, project delivery, etc.)Handle all information based on data privacy law QualificationsCollege GraduateKnowledge in Microsoft Excel / Google Sheets is a plusFluent communication oral / written skills (English)Quick learning capabilitiesHigh attention to detailGood interpersonal skillsExcellent time management and organization skillsAbility to receive concerns/requests and solve them in a timely manner, while maintaining a positive attitudeDemonstrate ability to work effectively in a fast-paced and dynamic environment and easily adaptable to change and work under tight deadlinesExperience in sales support, sales operations, and other related roles
\nHiring Process Our team recognizes the importance of your candidacy, and we want to ensure that your application receives the attention it deserves. We aim to give our applicants a good experience by being timely, efficient, and direct. Rest assured that your application will be carefully reviewed and processed promptly.
Privacy Statement RISE is committed to protecting your personal information. Your information will be collected, used and may be shared by RISE with third party service providers to serve lawful purposes, for RISE recruitment process, including processing of data by third party when required. Your information shall be held only as long as necessary to achieve the purpose for which it is collected. The use and transfer of your information will be strictly in accordance with the applicable data privacy law and in line with our privacy policy available at RISE Privacy Policy. Further, by clicking Apply, you agree and acknowledge that you have read RISE's privacy policy and fully understand your rights to access, correct or withdraw your information anytime.
