Cargo Inside Sales Representative/ Customer Service

(To serve United Airlines!)Job Scope:Monitors the flights both online and interline.Answers inquiry via emails or calls from customers regarding commodities, transit, routing etc.Arrange cargo reservations and bookings for both online and interline.Sending email booking confirmations to the customers.Daily telesales / telemarketing information with customers.Monitors all shipments from origin to final destination and sends updates to the customers.Coordinate with our counterpart stations and airlines partners for booking requests and other concerns.Checking inputted rates and fixing errors in the system.Coordinate and monitor issues from the operations team such as offloaded, late docs/cargo, etc.Qualifications:Must possess an understanding of the flight/cargo operationsExcellent communication and building relationshipExcellent customer-service mindsetKnowledgeable in cargo, air freight, aviation, and sales