As a Captain Waiter, you will be responsible for ensuring exceptional dining experiences for our guests by providing impeccable service, supervising the waitstaff, and assisting in the smooth operation of the restaurant. You will play a vital role in maintaining high standards of service, customer satisfaction, and teamwork within the restaurant.
Key Responsibilities:
Guest Service: Greet guests with a warm and friendly demeanor and provide them with a personalized dining experience.
Assist guests with menu selection, offer recommendations, and provide information about specials and promotions.
Ensure guest satisfaction by addressing any concerns or special requests promptly.
Supervision: Oversee and coordinate the work of the waitstaff, ensuring they provide attentive and efficient service.
Train new staff members and provide ongoing coaching to maintain high service standards.
Delegate tasks and responsibilities to the waitstaff to ensure smooth service flow.
Order Management: Take orders accurately and enter them into the POS system.
Coordinate with the kitchen and bar staff to ensure timely and accurate delivery of orders to tables.
Monitor the progress of orders and ensure they meet quality standards before serving.
Table Maintenance: Set up tables with the appropriate cutlery, glassware, and other necessary items.
Clear and reset tables efficiently to accommodate new guests.
Ensure that tables and dining areas are clean and well-presented at all times.
Problem Resolution: Address any guest complaints or issues promptly and professionally.
Notify management of any escalated concerns or potential service disruptions.
Menu Knowledge: Stay informed about the menu, including ingredients, preparation methods, and wine pairings.
Provide detailed descriptions of dishes and drinks to guests.
Upselling: Suggest additional items such as appetizers, desserts, and beverages to increase revenue and enhance the guest experience.
Qualifications:
Previous experience as a waiter or server in a high-end restaurant.
Strong communication and interpersonal skills.
Excellent knowledge of food and beverage.
Leadership and supervisory skills.
Customer-focused with a strong commitment to providing exceptional service.
Ability to work in a fast-paced, high-pressure environment.
Knowledge of POS systems and basic math skills for handling bills and payments.
Formal training in hospitality or a related field is a plus.
Physical Requirements:
Ability to stand, walk, and carry trays for extended periods.
Lift and carry up to 30 pounds.
Working Conditions:
Shift work, including evenings, weekends, and holidays.
Fast-paced and dynamic restaurant environment.
Job Type: Full-time
Pay: From Php11,310.00 per month
Benefits:
Company Christmas gift
Company events
Employee discount
Life insurance
Opportunities for promotion
Promotion to permanent employee
Staff meals provided
Schedule:
Shift system
Supplemental Pay:
13th month salary
Commission pay
Overtime pay
Performance bonus
Tips
Ability to commute/relocate:
Dagupan City, Pangasinan: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
Server: 2 years (Required)
Food Industry: 1 year (Preferred)
