Production Managers are the brains when it comes to training and managing an effective team that can work to organizational deadlines and KPIs. They have a grasp of the trends in the market to maximize reach to potential clients.
Scope of Responsibilities
- Manage digital campaigns, ensuring that they meet Client objectives and excellent results.
- Work with the Sales team in developing integrated marketing solutions that directly address the clients' needs/wants.
- Monitor campaign performance and provide sales and clients with upselling and optimization recommendations.
- Produce campaign analytics reports, including case studies, to demonstrate effectiveness and share learnings.
- Accountable for delivering the Group's Production Quota and maintaining specified Group KPIs
- Plan, organize, and implement strategies to generate leads/appointments via all given channels: voice, email, social media, chat, web marketing, and continuously discover other means to generate lists and production.
- Manage digital campaigns, ensuring that they meet Client objectives and excellent results.
- Overall in-charge of generation and optimization of all materials used to run a campaign: target lists, content, campaign flow (i.e., call flow, LN scheme, etc.)
- As a team leader, give and receive employee feedback, conduct performance evaluations every month, and provide ongoing training to the staff.
- Monitor attendance and schedule adherence of the group and maintain the company's standard DA Ratio.
- Practice and ensure compliance with all company policies and procedures
- Deliver regular reports of campaign results per company's requirement or Client/ Account Manager's requirement
- Responsible for training, coaching, and developing assigned agents to conclude monitoring presentations, conducting evaluations, follow-up, and corrective counseling as needed.
- Assist the Account Manager in maintaining a positive, motivating, and high-energy working environment.
- Carrying out performance measurement, monitoring, and evaluation of all agent's to improve efficiencies
- Maintain regular measurement of the ROI of campaigns.
- Other tasks that are assigned by the supervisor or CEO
Qualifications:
- Experience of at least three (3) years as a Supervisor or Manager for a company in a related field.
- Possesses a Bachelor's degree in any field.
- Should be of legal age.
- Excellent communication skills.
- Amenable to work in an office-based setup.
- Sales/Marketing experience is a plus but not required!
Why Callbox?
- Fixed Schedule and Weekend Off
- Attractive Weekly and Monthly Cash Incentives.
- Advancement Opportunities
- Outstanding Health and Medical Benefits
- Free Meals every day!
- Office-based
- Monthly Big Corporate events and parties
- Benefits - Medical, Dental Healthcare, Miscellaneous allowance, Loans, and More!
