We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Responsibilities include, but are not limited to: Supervise all aspects of sales staff to ensure the sales processes are being followed. Provide coaching, feedback and direction to sales executives regarding all aspects of the sales process. Document coaching sessions and sales statistics for performance and performance management. Hire and terminate employees as needed based on performance management guidelines. Perform administrative duties as needed. Assist Director/Manager with mentoring and coaching Supervisor level. Being an additional resource for leadership to develop agents, team leads and supervisors for growth. Assist with new hire, ongoing and Academy level training and development programs ensuring a smooth transition from the training team to the production floor. Minimum Requirements and Qualifications: Knowledge and skills
Great customer service, communication and interpersonal skills Great organizational skills Detail oriented, accurate and thorough Solution oriented Thorough understanding of Wyndham Destinations Standard Operating Procedures Technical Skills
Intermediate proficiency in Microsoft Word, Microsoft Outlook, Microsoft Excel, Noble Computer Skills Required Job experience
One year prior management or supervisory experience within the Call Center industry One year experience within the Timeshare industry Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to ******** , including the title and location of the position for which you are applying.
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