Call Center Trainer

"JOB RESPONSIBILITIES:SCHEDULING AND CONDUCTING TRAINING SESSIONS ON VARIOUS CALL CENTER TOPICS TO PREPARE AND SUPPORT NEW EMPLOYEES.TRAINING EXPERIENCED EMPLOYEES ON NEW OR UPDATED CALL CENTER PROCEDURES TO IMPROVE THEIR PERFORMANCE.LIAISING WITH TEAM LEADERS AND MANAGERS TO CONDUCT ON-THE-JOB COACHING.DEVELOPING CALL CENTERS' EDUCATION MATERIALS, SUCH AS DIGITAL PRESENTATIONS, HOW-TO MANUALS, AND INSTRUCTIONAL VIDEOS.JOB QUALIFICATIONS:AT LEAST 1 YEAR TEACHING EXPERIENCE (NOT LIMITED TO BPO SET UP)PREFERRABLY WITH CALL CENTER EXPERIENCE"