**Job Title: Call Center Specialist**
**Company: Balikbayad**
**Location: Cebu, Central Visayas, PH**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 1**
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**Job Description:**
Balikbayad, a leading company in the financial technology sector, is seeking a motivated and enthusiastic Call Center Specialist to join our dynamic team in Cebu. As a part-time team member, you will play a crucial role in ensuring customer satisfaction and supporting our mission to provide seamless financial services. This is an excellent opportunity for individuals who are looking to kickstart their career in customer service within a supportive and innovative environment.
**Key Responsibilities:**
1. **Customer Support:**
- Answer inbound calls and respond to customer inquiries regarding our financial services and products.
- Provide accurate, professional, and courteous assistance to customers while ensuring that their needs are met promptly.
- Handle customer complaints and escalate issues as necessary to ensure resolution.
2. **Data Management:**
- Document customer interactions and maintain accurate records of inquiries, complaints, and service requests in our CRM system.
- Assist in managing customer accounts by verifying and updating information as needed.
3. **Follow-Up:**
- Conduct follow-up calls to ensure customer satisfaction and gather feedback on service delivery.
- Proactively reach out to potential customers to promote our services and gather insights about customer needs.
4. **Collaboration:**
- Work closely with team members and other departments to facilitate smooth operations and communicate customer feedback for service improvement.
- Participate in team meetings to share insights and contribute to the overall enhancement of service quality.
5. **Continuous Improvement:**
- Stay updated on product knowledge, industry trends, and customer service best practices to better serve our customers.
- Contribute innovative ideas and strategies for improving service efficiency and effectiveness.
**Requirements:**
- **Education:**
- A high school diploma or equivalent is required; additional education in related fields is a plus.
- **Experience:**
- Minimum of 1 year of experience in a call center or customer service role.
- **Technical Skills:**
- Proficient in using computers and familiar with CRM software or similar technologies.
- **Personality Traits:**
- Energetic and positive attitude, with the ability to engage customers effectively.
- Reliable and punctual, demonstrating a strong commitment to meeting work schedules.
- **Soft Skills:**
- Strong planning skills to manage time effectively and prioritize tasks.
- Innovative mindset to suggest improvements and contribute to a dynamic work environment.
- **Languages:**
- Proficient in English and Filipino; additional language skills may be considered an asset.
**Benefits:**
- Paid Time Off (PTO) to promote work-life balance.
- Life insurance coverage for peace of mind.
- Company-provided equipment to ensure you have the tools necessary for success.
**Working Environment:**
At Balikbayad, we cultivate a workplace atmosphere that encourages employees to think and act like entrepreneurs. We believe in fostering creativity, innovation, and problem-solving, allowing team members to contribute ideas that drive our mission forward.
**Application Deadline:**
Please submit your application by **October 13, 2024** to be considered for this exciting opportunity.
**Equal Opportunity Statement:**
Balikbayad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
