**Job Title:** Call Center Specialist
**Company:** AQWIRE
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 3
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**Job Description:**
AQWIRE is seeking a dedicated and adaptable Call Center Specialist to join our dynamic team. In this part-time role, you will be the voice of our company, providing exceptional customer service and support to our clients. You will be responsible for managing inbound and outbound calls, resolving customer inquiries, and fostering positive relationships to enhance customer satisfaction. Your ability to negotiate effectively and pay keen attention to detail will be vital to your success in this role.
**Key Responsibilities:**
- **Customer Interaction:** Handle a high volume of inbound and outbound calls with professionalism and courtesy. Address customer inquiries, concerns, and feedback promptly and effectively.
- **Issue Resolution:** Identify and resolve customer issues in a timely manner, utilizing problem-solving skills to ensure customer satisfaction. Escalate complex issues to the appropriate department when necessary.
- **Data Management:** Accurately document all customer interactions, transactions, comments, and complaints using our customer relationship management (CRM) system. Ensure all data entries meet quality standards with attention to detail.
- **Service Improvement:** Collect customer feedback and share insights with the team lead to help shape service improvements. Participate in team meetings and contribute ideas for enhancing the overall customer experience.
- **Product Knowledge:** Maintain a deep knowledge of AQWIRE's products and services to provide accurate information and support to customers. Stay updated on new product launches and service updates.
- **Negotiation Skills:** Engage with customers in a persuasive manner to effectively negotiate solutions. Work towards achieving mutually beneficial outcomes while maintaining a customer-centric approach.
- **Collaboration:** Work closely with colleagues in the call center and other departments to ensure seamless service delivery. Share knowledge and assist team members as needed.
**Requirements:**
- **Experience:** Minimum of 3 years of experience in a call center or customer service role, preferably in a fast-paced environment.
- **Technical Skills:** Proficiency in using CRM software and other related tools. Strong ability to navigate multiple computer systems while communicating with clients.
- **Soft Skills:**
- **Attention to Detail:** Ability to handle multiple tasks, ensuring accuracy and quality in all outputs.
- **Negotiation Skills:** Confidence and skillfulness in engaging customers, particularly in conflict resolution and service enhancement scenarios.
- **Personality Traits:**
- **Adaptable:** Quick to learn and adjust to changing circumstances, processes, and technologies.
- **Dedicated:** Committed to providing exceptional service and willing to go the extra mile to ensure customer satisfaction.
- **Education:** High school diploma or equivalent required; an associate's degree or higher is preferred.
**Benefits:**
- Gym membership to promote health and wellness.
- Vision insurance to support your eye health needs.
- Free food to keep you energized during your shifts.
**Working Environment:**
At AQWIRE, we encourage calculated risk-taking to drive innovation and progress. We believe in fostering a collaborative and supportive work environment where team members are empowered to share their ideas and contribute to the company's success.
**Application Deadline:**
Please submit your application by September 21, 2024.
**Equal Opportunity Statement:**
AQWIRE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.
Join us at AQWIRE and help us deliver exceptional service to our customers! We look forward to receiving your application.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
