**Job Title: Call Center Representative - Remote Work**
**Company:** Jollibee Foods Corporation
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
### Job Description:
Jollibee Foods Corporation is seeking an energetic and resilient Call Center Representative to join our dedicated customer service team in a remote capacity. As a representative, you will play a pivotal role in ensuring a seamless and memorable experience for our customers, embodying our commitment to exceptional service. If you are passionate about food, customer satisfaction, and thrive in a dynamic environment, we encourage you to apply.
### Key Responsibilities:
- **Customer Interaction:** Respond to customer inquiries via phone, chat, and email promptly and professionally. Offer assistance regarding menu items, promotions, and special offers.
- **Issue Resolution:** Utilize analytical skills to identify and resolve customer complaints in a timely manner. Conduct follow-ups to ensure customer satisfaction and issue resolution.
- **Data Entry and Documentation:** Maintain accurate records of customer interactions, issues resolved, and feedback for future reference. Ensure data privacy and compliance with company policies.
- **Product Knowledge:** Stay updated on menu changes, promotions, and new offerings to provide accurate information and recommendations to customers.
- **Sales Support:** Use persuasion skills to upsell menu items and services, fulfilling sales targets while prioritizing customer satisfaction.
- **Collaboration:** Work closely with team members and supervisors to share customer feedback and suggest improvements for products and services.
- **Continuous Improvement:** Actively participate in training sessions and team meetings to enhance skills, share best practices, and contribute to team goals.
- **Risk Management:** Exercise calculated risk-taking to propose and implement innovative solutions and improvements in customer service processes.
### Requirements:
**Educational Background:**
- High school diploma or equivalent; further education or certification in customer service or related fields is a plus.
**Experience:**
- Minimum of 2 years of experience in a call center or customer service role. Experience in the food industry is highly desirable.
**Key Skills:**
- **Analytical Skills:** Proficient in identifying and solving problems based on customer needs and company protocols.
- **Persuasion Skills:** Ability to influence and convince customers effectively to enhance their overall experience and increase sales.
**Personality Traits:**
- **Resilient:** Ability to remain composed and positive in challenging situations, managing stress and maintaining enthusiasm for service.
- **Passionate:** A genuine interest in providing exceptional customer service and promoting the Jollibee brand.
**Technical Skills:**
- Proficient in Microsoft Office Suite and familiar with customer relationship management (CRM) software.
- Comfortable with technology and remote working tools.
### Benefits:
- **Relocation Allowance:** Financial assistance for candidates who may need to relocate closer to the operational area.
- **Company Equipment:** Jollibee provides necessary equipment for remote work to ensure efficient operations.
- **Paid Time Off (PTO):** Flexible leave policy to promote work-life balance and employee well-being.
### Working Environment:
At Jollibee Foods Corporation, we encourage calculated risk-taking to drive innovation and progress. Our remote work culture fosters creativity and teamwork, allowing employees to thrive in a supportive environment.
### Application Deadline:
**Apply by:** September 20, 2024
**Equal Opportunity Statement:**
Jollibee Foods Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage applications from individuals of all backgrounds.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
