**Job Title: Call Center Representative**
**Company: SM Investments Corporation**
**Location: Cebu, Central Visayas, PH**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 4**
**Deadline to Apply: ******** **
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### **Job Summary:**
SM Investments Corporation is seeking a motivated and reliable Call Center Representative to join our dynamic team in Cebu. As a key member of our customer service department, you will play a critical role in ensuring the highest level of customer satisfaction while facilitating communication between our business and our valued clients. This part-time position offers a flexible working environment that is responsive to change and designed for efficiency.
### **Responsibilities:**
- **Customer Service Excellence:**
- Act as the primary point of contact for customer inquiries, questions, and concerns through various communication channels including phone, email, and live chat.
- Provide accurate information regarding products, services, promotions, and company policies.
- Resolve customer complaints in a professional and efficient manner, utilizing problem-solving skills to ensure customer satisfaction.
- **Communication and Cooperation:**
- Collaborate effectively with team members and other departments to enhance service delivery and improve customer experiences.
- Maintain detailed records of customer interactions and transactions using company CRM systems, ensuring accuracy for future reference and reporting.
- Participate in team meetings and contribute to discussions aimed at improving service quality and operational processes.
- **Adaptability and Training:**
- Stay informed about new products, services, and updates within the company to provide relevant information to customers.
- Take part in ongoing training and professional development opportunities to enhance service skills and product knowledge.
- Adapt to changes in work processes and customer needs promptly, adjusting strategies as necessary to maintain efficiency.
- **Performance Metrics and Reporting:**
- Meet and exceed individual performance targets, including call handling times, customer satisfaction scores, and other key performance indicators.
- Provide feedback to management about recurring customer issues, suggesting potential improvements to products or service protocols.
### **Requirements:**
- **Education:**
- High school diploma or equivalent required; associate or bachelor's degree preferred.
- **Experience:**
- Minimum of 4 years of experience in a call center or customer service role, with a proven track record of handling customer queries and complaints successfully.
- **Skills:**
- Strong verbal and written communication skills in English and Filipino.
- Proficient in using computer systems and MS Office tools.
- Familiarity with CRM software and phone systems is a plus.
- **Personality Traits:**
- Highly motivated and driven to deliver excellent service.
- Reliable and dependable, with a strong work ethic.
- **Soft Skills:**
- Excellent cooperation skills, demonstrating the ability to work within a team.
- Adaptability to change, showcasing flexibility in handling various tasks and responsibilities.
### **Benefits:**
- Relocation allowance for qualified candidates.
- Opportunities for travel and professional growth.
- Life insurance coverage.
### **Working Environment:**
Our workplace is characterized by a flexible environment that adapts to change with speed and efficiency, ensuring that employees thrive and are supported in their personal and professional development.
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**Equal Opportunity Statement:**
SM Investments Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
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If you are ready to take on this exciting opportunity as a Call Center Representative and contribute to our goal of superior customer satisfaction, please submit your application before the deadline of October 4, 2024. Join us in making a difference at SM Investments Corporation!
How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
