Call Center Quality Analyst (Qa) - Taguig

TASQ Staffing Solutions is looking for three quality analysts to work in Taguig.

Job Opening | Urgent | Quality Analyst | Taguig

Job Responsibilities:

Conduct transaction and call monitoring according to the agreed service quality plan.
Offer guidance and feedback to agents.
Conduct Root Cause Analyses (RCAs) and communicate results to Operations for action planning.
Identify training requirements and cooperate with relevant teams.
Take part in calibration sessions to ensure evaluation consistency.
Process transactions and handle calls to maintain proficiency in the process domain.
Conduct process audits to verify adherence to Standard Operating Procedures (SOPs).
Share audit results in pre and post-shift team meetings.
A Bachelor's degree is required or
Previous experience in the BPO Industry is essential.
Familiarity with the 7 basic Quality tools is advantageous.
2-3 years of relevant work experience.
Proficiency in remote collaboration.
Strong attention to detail and analytical skills.
Collaborate effectively with other teams to achieve common goals.
Willingness to work full-time onsite in BGC Taguig.

Interviews will be done over the phone.