**Job Title:** Call Center Officer
**Company:** Jollibee Foods Corporation
**Location:** Antipolo, Calabarzon, PH
**Job Type:** Full-time
**Seniority:** Entry Level
**Years of Experience:** 0
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### Job Description:
Jollibee Foods Corporation, a leader in the food service industry, is seeking enthusiastic and dedicated individuals to join our team as Call Center Officers. The ideal candidate will be the first point of contact for our valued customers, providing exceptional service that aligns with our commitment to quality and satisfaction. You will play a crucial role in enhancing our customers' experience and maintaining our brand's reputation.
### Responsibilities:
- **Customer Support:** Respond to customer inquiries via phone, email, and chat in a professional and friendly manner, addressing their needs and concerns effectively.
- **Issue Resolution:** Identify, investigate, and resolve customer issues swiftly, ensuring high levels of customer satisfaction.
- **Product Knowledge:** Stay informed about Jollibee's products, services, promotions, and policies to provide accurate information to customers.
- **Documentation:** Maintain accurate records of customer interactions, feedback, and technical issues for reporting and quality assurance purposes.
- **Collaboration:** Work closely with team members and departments to facilitate seamless problem-solving and ensure customer inquiries are addressed promptly.
- **Adaptability:** Demonstrate flexibility and innovation in handling various customer concerns and changes in procedures or policies.
- **Feedback Contribution:** Actively provide feedback and suggestions for process improvements and customer service enhancements.
- **Training Participation:** Engage in ongoing training sessions to develop skills and knowledge relevant to the call center environment and Jollibee's offerings.
### Qualifications:
**Requirements:**
- **Education:** High school diploma or equivalent; pursuit of further education is a plus.
- **Experience:** No prior experience required, but customer service experience in any capacity is a plus.
- **Personality Traits:**
- Adaptable: Ability to adjust to new challenges and changes in a dynamic environment.
- Energetic: Possess a positive attitude and high energy to engage effectively with customers and team members.
**Soft Skills:**
- **Cooperation:** Ability to work collaboratively with colleagues and contribute to a positive team environment.
- **Creativity:** Willingness to think outside the box and suggest innovative solutions to customer issues.
### Benefits:
- **Disability Insurance:** Protection and peace of mind in the event of unexpected circumstances.
- **Parental Leave:** Support for new parents during critical family transitions.
- **Remote Work Flexibility:** Opportunities for remote work arrangements, encouraging a healthy work-life balance.
### Working Environment:
At Jollibee Foods Corporation, we nurture an entrepreneurial atmosphere, allowing even entry-level employees to take initiative and innovate within an established organization. We believe that empowered employees contribute significantly to our success and company culture.
### Application Deadline:
Interested applicants are encouraged to apply by October 29, 2024.
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**Equal Opportunity Statement:**
Jollibee Foods Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment without regard to any of the aforementioned factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.