**Job Title:** Call Center Officer
**Company:** Globe Telecom
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 4
**Job Description:**
Globe Telecom is seeking a dedicated and resourceful Call Center Officer to join our vibrant team in Cebu, Central Visayas. As a key member of our customer service department, you will be responsible for ensuring exceptional service delivery to our customers, addressing inquiries, and providing solutions to enhance customer satisfaction. This part-time position is perfect for individuals looking to bring their skills in critical thinking and decision-making to a dynamic and supportive environment.
**Responsibilities:**
- **Customer Interaction:**
- Handle incoming calls, emails, and messages from customers, providing accurate information and addressing their inquiries in a prompt and professional manner.
- Resolve customer complaints and issues effectively, ensuring that all concerns are addressed to the customer's satisfaction.
- **Problem Solving:**
- Utilize critical thinking skills to analyze customer needs and provide appropriate solutions; escalate complex issues to the relevant departments as necessary.
- Make informed decisions based on company policy and customer needs, ensuring compliance with Globe Telecom's standards.
- **Product Knowledge:**
- Maintain in-depth knowledge of Globe Telecom's products and services to provide accurate information and guidance to customers.
- Stay updated on new products, services, promotions, and company policies to ensure that customer information is current.
- **Documentation & Reporting:**
- Accurately document customer interactions and outcomes in the system to maintain a clear record of customer issues and resolutions.
- Prepare reports on customer feedback, common issues, and overall customer satisfaction for team review and improvement strategies.
- **Collaboration:**
- Work closely with other team members and departments to ensure seamless communication and effective resolution of issues.
- Participate in team meetings and training sessions to enhance skills and contribute to a culture of ongoing learning and development.
**Requirements:**
- **Education and Experience:**
- A minimum of 4 years of relevant experience in a call center or customer service role, preferably within the telecommunications industry.
- High school diploma or equivalent; an associate or bachelor's degree in a relevant field is a plus.
- **Technical Skills:**
- Proficient in using customer relationship management (CRM) software and basic computer applications (Microsoft Office Suite, etc.).
- Familiarity with telecommunication products and services will be an advantage.
- **Personality Traits:**
- Resourceful: Able to find innovative solutions in challenging situations and to maximize the use of available resources.
- Driven: Motivated to achieve goals, willing to learn, and maintain a proactive attitude towards personal and team performance.
- **Soft Skills:**
- Strong critical thinking skills: Ability to analyze situations and make logical decisions for customer benefit and company policy adherence.
- Excellent decision-making skills: Capable of weighing options promptly and effectively to ensure customer satisfaction.
**Benefits:**
- Medical coverage
- Company transportation
- Free accommodation
**Working Environment:**
At Globe Telecom, we foster a culture of ongoing learning and development, encouraging our team members to pursue personal and professional growth. We believe that by investing in our people, we can provide the best service possible to our customers.
**Deadline to Apply:** ********
**Equal Opportunity Statement:**
Globe Telecom is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
