Job Description:We are looking for a resilient and energetic Call Center Manager to join our team at BeamAndGo in Cebu, Central Visayas, PH. As a Mid-to-Senior Level professional with at least 6 years of experience in a call center environment, you will be responsible for overseeing the day-to-day operations of our call center team.
Responsibilities:- Manage and lead a team of call center representatives to ensure excellent customer service and productivity- Develop and implement strategies to improve efficiency and effectiveness of the call center operations- Monitor and analyze call center performance metrics to identify areas for improvement- Train and coach call center representatives to enhance their skills and performance- Handle escalated customer complaints and issues in a professional and timely manner- Collaborate with other departments to ensure a seamless customer experience- Maintain a positive and motivating work environment for the call center team- Generate reports and provide insights to the leadership team on call center performance
Requirements:- Bachelor's degree in Business Administration or a related field- Strong leadership and interpersonal skills- Excellent communication skills, both verbal and written- Ability to multitask and prioritize in a fast-paced environment- Proven experience in project management and adaptability to changing circumstances- Proficiency in Microsoft Office suite and call center software- Experience with customer relationship management (CRM) systems- Ability to work well under pressure and meet tight deadlines
Benefits:- Free accommodation- Company transportation- Life insurance
Working Environment:At BeamAndGo, we are committed to environmental responsibility and sustainable practices. We believe in creating a positive impact on the world around us through our work and operations.
Deadline to apply: ********
Equal Opportunity Statement:BeamAndGo is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
