Call Center Manager/Director

The Call Center Manager/Director will be responsible for overseeing the overall operations and strategic direction of the call center.
This role is critical in ensuring the delivery of excellent customer service, meeting performance goals, and driving continuous improvement in call center operations.
The director will manage and mentor a team of managers, supervisors, and agents to deliver high-quality customer interactions and meet or exceed KPIs.
QualificationsApplicants must be a PERMANENT RESIDENT in the Philippines.Bachelor's degree in Business Administration, Management, or related field; Master's degree preferred.Minimum of 8-10 years of experience in a call center environment, with at least 5 years in a leadership role.Proven track record of achieving KPIs and managing large teams in a high-volume environment.Strong analytical skills and experience with call center software, reporting tools, and CRM systems.Excellent communication and interpersonal skills, with the ability to influence at all levels of the organization.Problem-solving mindset with the ability to thrive in a fast-paced, dynamic environment.
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