Call Center Associates - Insurance Firm

Call Center Associates — Insurance firm

Earn up to Php 28,000/month for this position
19/F Robinson Summit Center, Ayala Ave., Makati, PH

QUALIFICATIONS Education and experience:
At least a Senior High School diploma with 1 year of BPO experience handling inbound calls and email; or
A bachelor's degree and at least 6 months of BPO experience handling inbound calls and email
Financial and Salesforce background and experience are a plus
Excellent written and spoken English communication skills
Basic technical skills—proficient on the Internet, email, CRM, and Windows applications
A critical thinker with good analytical skills and attention to detail
Flexible and able to work in a fast-paced, team-oriented environment
Effective organization and time management skills
Upbeat, positive, kind, and empathetic personality
Must be willing to work 100% on-site on the night shift
Can start immediately

RESPONSIBILITIES
Provide assistance to US-based retirement beneficiaries over the phone and via email
Identify contribution errors, missed deferral opportunities, and employees across various beneficiary statuses
Proactively communicate operational and system issues promptly
Collaborate with program members to resolve customer inquiries and operational projects