Call Center Associates Insurance Firm

OPEN ACCESS BPO is URGENTLY looking for Call Center Associates that is under Insurance Firm which aims to provide assistance to US citizens regarding their retirement benefits through Email and Phone support.

We are looking for dedicated individuals to join our team as Call Center Associates. We offer a competitive salary package of 28K with HMO, and other company benefits.

Come and Join our Team. For more Details Kindly look above information!



QUALIFICATIONS:
-At least a Senior High School diploma with 1 year of BPO experience handling inbound calls and email; or
-A bachelor's degree and at least 6 months of BPO experience handling inbound calls and email
-Financial and Salesforce background and experience are a plus
-Excellent written and spoken English communication skills
-Basic technical skills—proficient on the Internet, email, CRM, and Windows applications
-A critical thinker with good analytical skills and attention to detail
-Flexible and able to work in a fast-paced, team-oriented environment
-Effective organization and time management skills
-Upbeat, positive, kind, and empathetic personality
-Must be willing to work 100% on-site on the night shift
-Can start immediately


RESPONSIBILITIES:
-Provide assistance to US-based retirement beneficiaries over the phone and via email
-Identify contribution errors, missed deferral opportunities, and employees across various beneficiary statuses
-Proactively communicate operational and system issues promptly
-Collaborate with program members to resolve customer inquiries and operational projects