**Job Title:** Call Center Associate
**Company:** Workbean
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-time
**Seniority Level:** Associate Level
**Years of Experience:** Minimum of 4 years
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**Job Description:**
Are you passionate about delivering exceptional customer service and making a positive impact? Workbean, a forward-thinking company at the forefront of customer support solutions, is seeking a dedicated Call Center Associate to join our innovative team in Cebu. We are looking for someone who thrives in a dynamic, team-oriented environment while demonstrating reliability and a passion for helping others.
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**Key Responsibilities:**
1. **Customer Interaction:**
- Handle inbound and outbound calls professionally with a focus on customer satisfaction.
- Address customer inquiries, concerns, and complaints in a clear, concise, and professional manner.
- Conduct follow-up calls to ensure customer satisfaction and retention.
2. **Problem-Solving:**
- Identify and resolve issues promptly while providing accurate information related to products and services.
- Escalate complex issues to appropriate departments and ensure timely resolution.
3. **Data Management:**
- Maintain accurate records of customer interactions in the database.
- Document feedback and insights gathered from customer conversations to improve service quality.
4. **Collaboration & Teamwork:**
- Work collaboratively with team members to achieve department goals and share best practices.
- Participate actively in team meetings, contributing ideas and feedback for improvement.
5. **Performance Metrics:**
- Meet and exceed established targets related to response times, call quality, and customer satisfaction scores.
- Regularly assess personal performance and seek improvement opportunities.
6. **Training and Development:**
- Engage in ongoing training sessions to improve product knowledge and customer service skills.
- Mentor and assist new team members to ensure a smooth onboarding process.
7. **Compliance:**
- Adhere to company policies and guidelines while ensuring compliance with relevant regulations and standards.
- Maintain confidentiality and security of customer information.
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**Requirements:**
**Experience and Qualifications:**
- Minimum of 4 years of experience in a call center or customer service environment.
- Proficiency in using customer relationship management (CRM) systems and other relevant software tools.
- High school diploma or equivalent; additional certification in customer service or related fields is a plus.
**Personality Traits:**
- Passionate about customer service and delivering positive customer experiences.
- Reliable and punctual, with a strong work ethic and commitment to excellence.
**Soft Skills:**
- Strong teamwork skills, demonstrating the ability to collaborate effectively with colleagues and management.
- Excellent planning and organizational skills to manage time effectively in a fast-paced environment.
- Strong verbal and written communication abilities in English; knowledge of local dialects is an advantage.
**Additional Skills:**
- Ability to handle stressful situations with professionalism and poise.
- Problem-solving mindset with the capability to think critically and make sound decisions.
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**Benefits:**
- Comprehensive life insurance coverage.
- Remote work flexibility to support work-life balance.
- Dental insurance coverage that caters to your health needs.
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**Working Environment:**
At Workbean, we encourage a spirit of exploration and taking calculated risks to foster personal and professional growth. Our team thrives in an atmosphere that promotes innovation, creativity, and a commitment to excellence.
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**Application Deadline:**
Please submit your application by **October 16, 2024**.
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**Equal Opportunity Statement:**
Workbean is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds and experiences to apply and join our team.
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If you are ready to take your customer service career to the next level and be part of a dynamic and supportive team, we would love to hear from you! Apply now and join Workbean!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
