**Job Title:** Call Center Associate
**Company:** Humble Sustainability
**Location:** Cebu, Central Visayas, Philippines
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience Required:** 2
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**Job Description:**
Humble Sustainability is seeking a motivated and reliable Call Center Associate to join our dynamic team. In this part-time position, you will play a crucial role in providing exceptional customer service and enhancing customer experiences. As a member of our team, you will be central to our mission of promoting sustainability, ensuring our customers feel valued and supported every step of the way.
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**Key Responsibilities:**
- **Customer Interaction:** Serve as the first point of contact for customers via phone, email, and live chat. Handle incoming inquiries in a professional and friendly manner, ensuring a positive customer experience.
- **Issue Resolution:** Effectively troubleshoot and resolve customer issues and complaints promptly, aiming to exceed expectations while following company policies and procedures.
- **Product Knowledge:** Maintain an up-to-date understanding of our products and services to provide accurate information to customers and assist them in making informed decisions.
- **Data Management:** Accurately document customer interactions, feedback, and inquiries into our customer relationship management (CRM) system to support data integrity and industry regulations.
- **Continuous Improvement:** Actively participate in training sessions and team meetings to improve skills and share insights on customer needs and experiences.
- **Research and Adaptation:** Conduct research on customer-related queries, utilizing various tools and resources, and adapt responses to meet unique customer needs effectively.
- **Collaboration:** Work closely with team members and other departments to ensure a seamless customer experience and provide feedback on operational improvements.
- **Performance Metrics:** Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and issue resolution rates, contributing to overall team success.
- **Promote Company Values:** Uphold the brand's mission and values in all customer interactions, focusing on sustainability and responsible practices.
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**Requirements:**
- **Experience:** A minimum of 2 years of experience in a call center or customer service role, demonstrating a strong ability to engage with customers effectively.
- **Education:** High school diploma or equivalent; a degree in a related field is a plus.
- **Technical Skills:** Proficient in using computers and various software applications, including CRM systems. Comfortable navigating through websites and using communication tools.
- **Personality Traits:**
- **Reliable:** Proven track record of being dependable, punctual, and maintaining a positive attitude under pressure.
- **Confident:** Display self-assurance in handling conversations, overcoming objections, and providing customers with solutions.
- **Soft Skills:**
- **Adaptability:** Ability to adjust to changes quickly and effectively while maintaining a focus on customer needs.
- **Research Skills:** Strong ability to investigate and extract information quickly to address customer inquiries accurately.
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**Benefits:**
- Free food provided for all employees during working hours
- Free accommodation for out-of-town employees
- Complimentary gym membership to promote health and wellness
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**Working Environment:**
At Humble Sustainability, we foster a collaborative and vibrant working environment where every team member is committed to exceeding customer expectations and delivering delight. Our workplace is designed to encourage innovation, provide growth opportunities, and cultivate a sense of belonging.
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**Deadline to Apply:** Please submit your application by ******** .
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**Equal Opportunity Statement:**
Humble Sustainability is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage all candidates to bring their unique perspectives and experiences to our innovative team.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
