Job Description:
Investagrams is seeking a reliable and resilient Call Center Associate to join our team in Cebu, Central Visayas, PH. As an Associate Level employee with at least 4 years of experience in a call center environment, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries and issues in a timely and professional manner.
Responsibilities:
- Answering incoming calls and responding to customer inquiries
- Making outbound calls to follow up on customer requests or resolve issues
- Providing information about products and services
- Resolving customer complaints and issues
- Documenting all interactions with customers accurately and thoroughly
- Collaborating with other team members to ensure customer satisfaction
- Meeting or exceeding performance goals and targets
- Adhering to company policies and procedures at all times
Requirements:
- At least 4 years of experience in a call center environment
- Excellent communication skills, both verbal and written
- Strong attention to detail and ability to multitask
- Ability to work well under pressure and in a fast-paced environment
- Strong cooperation and teamwork skills
- Ability to remain calm and professional in challenging situations
- Proficiency in Microsoft Office and other relevant software
- High school diploma or equivalent
Personality Traits:
- Reliable
- Resilient
Soft Skills:
- Attention to detail
- Cooperation
Benefits:
- Free food
- Profit sharing
- Disability insurance
Working Environment:
At Investagrams, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is dedicated to providing exceptional customer service and creating a positive work environment where everyone can thrive.
Deadline to Apply:
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Equal Opportunity Statement:
Investagrams is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We encourage all qualified individuals to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
