**Job Title:** Call Center Assistant
**Company:** Altitude Games
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience Required:** 4
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**Job Description:**
Altitude Games is seeking a dedicated and motivated Call Center Assistant to join our dynamic team. As a Call Center Assistant, you will play a crucial role in enhancing our customer service experience while contributing to the overall success of our organization. You will work in a fast-paced environment, communicating with customers and supporting them in navigating our services and games.
**Key Responsibilities:**
1. **Customer Support:**
- Respond to inbound calls and emails from customers, addressing their inquiries, concerns, and providing relevant information about Altitude Games' products and services.
- Troubleshoot and resolve customer issues promptly, ensuring a high level of customer satisfaction.
- Assist customers with game-related queries, account management, billing issues, and technical support.
2. **Communication:**
- Maintain clear and professional communication with customers, both verbally and in written form.
- Document customer interactions accurately, including issues raised and resolutions provided, in the company's CRM system.
3. **Collaboration:**
- Work closely with other team members to ensure a seamless customer experience.
- Share feedback and insights from customer interactions to improve team processes and game offerings.
4. **Decision Making:**
- Utilize problem-solving skills to assess customer situations and make informed decisions that align with company policies.
- Escalate complex issues to appropriate departments when necessary, ensuring timely resolutions.
5. **Performance Monitoring:**
- Meet and exceed individual and team performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
- Participate in team meetings and provide input on improving customer service strategies.
6. **Continuous Improvement:**
- Stay current with product updates, promotions, and changes in company policies that impact customer interactions.
- Participate in training sessions and workshops to enhance your skills and knowledge in customer service.
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**Requirements:**
- **Education:** High school diploma or equivalent; additional education or certifications in customer service or related fields preferred.
- **Experience:** Minimum of 4 years of experience in a call center or customer service role.
- **Personality Traits:**
- Motivated: Demonstrates a strong desire to succeed and achieve personal and team goals.
- Driven: Shows enthusiasm for learning and professional growth while maintaining a positive attitude.
- **Soft Skills:**
- Strong decision-making capabilities, allowing for quick and effective resolutions to customer issues.
- Excellent cooperation skills, fostering teamwork and collaboration within the call center and across departments.
- **Technical Skills:** Proficiency in using customer relationship management (CRM) software and experience with communication tools and technology.
- **Language Skills:** Fluent in English; proficiency in local dialects is a plus.
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**Working Environment:**
At Altitude Games, we foster a culture of transparency and open dialogue, encouraging effective communication at all levels. We believe that collaboration and a supportive atmosphere lead to higher employee satisfaction and increased performance.
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**Benefits:**
- Visa sponsorship for qualified candidates.
- Company transportation to and from work locations.
- Paid overtime for hours worked beyond standard shifts.
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**Application Deadline:** ********
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**Equal Opportunity Statement:**
Altitude Games is committed to maintaining a diverse and inclusive workforce. We encourage applications from candidates of all backgrounds and experiences, and we welcome all qualified individuals to apply regardless of race, gender, age, religion, sexual orientation, disability, or any other characteristics protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
