**Job Title: Call Center Assistant**
**Company: Monde Nissin**
**Location: Makati, NCR, PH**
**Job Type: Part-time**
**Seniority Level: Associate Level**
**Years of Experience: 4**
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### Job Description
Monde Nissin is seeking a motivated and detail-oriented Call Center Assistant to join our dynamic team in Makati. The ideal candidate will have a proven track record in a call center environment, demonstrating reliability and adaptability. This part-time position will play a crucial role in ensuring excellent customer service and maintaining our commitment to quality.
### Responsibilities
- **Customer Support**: Provide exceptional service to customers through phone calls, emails, and chats, addressing inquiries, resolving issues, and offering product information.
- **Communication Skills**: Efficiently communicate with customers to understand their needs, tailor responses, and ensure a positive interaction.
- **Data Management**: Accurately input and maintain customer records in the CRM system, ensuring that all information is current and precise.
- **Problem Resolution**: Analyze customer issues and develop effective solutions in a timely manner, escalating to senior staff when necessary.
- **Reporting**: Generate and present reports on customer interactions, including feedback and insights that contribute to continuous improvement in service delivery.
- **Collaboration**: Work collaboratively with other departments to achieve common goals, ensuring seamless service delivery and customer satisfaction.
- **Adaptability**: Stay updated on product knowledge, policies, and procedures to provide accurate information to customers and handle changing service demands.
- **Performance Metrics**: Strive to meet and exceed established performance metrics, including call quality, response time, and customer satisfaction ratings.
- **Training and Development**: Participate in ongoing training sessions to enhance customer service skills and product knowledge, contributing to personal growth and team success.
### Requirements
#### Experience
- Minimum of 4 years in a call center, customer service, or related field.
- Proven ability to handle a high volume of calls and customer inquiries effectively.
#### Education
- Bachelor's degree in Business Administration, Communications, or a related field is preferred.
#### Personality Traits
- **Reliable**: Consistently show up on time and follow through on commitments.
- **Adaptable**: Ability to adjust to new situations, challenges, and customer needs efficiently.
#### Soft Skills
- **Analytical Skills**: Ability to assess situations quickly and make well-informed decisions based on customer data and feedback.
- **Presentation Skills**: Capable of effectively communicating information to various audiences, including presenting reports and insights to the team.
### Benefits
- **Dental Insurance**: Full coverage for dental needs to ensure your oral health is well taken care of.
- **Parental Leave**: Generous leave policy supporting the well-being of new parents.
- **Medical Coverage**: Comprehensive healthcare plan for our employees, promoting a healthy work-life balance.
### Working Environment
At Monde Nissin, we empower our employees to take ownership of their roles and make impactful decisions that contribute to the success of our organization. We foster an inclusive atmosphere where everyone's ideas are valued and encouraged.
### Application Process
Interested candidates are encouraged to submit their application by **October 2, 2024**. We look forward to hearing from you!
### Equal Opportunity Statement
Monde Nissin is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply and explore a rewarding career with us.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
