**Job Title:** Call Center Assistant
**Company:** Great Deals E-commerce Corporation
**Location:** Caloocan, NCR, PH
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Years of Experience:** Minimum 1 Year
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### **Job Description:**
Great Deals E-commerce Corporation is seeking a highly motivated **Call Center Assistant** to join our dynamic team. As a pioneer in the e-commerce sector, we set industry benchmarks and are driven by innovation and excellence. This is a fantastic opportunity for individuals looking to start their careers in customer service and e-commerce in a supportive environment that encourages personal and professional growth.
### **Key Responsibilities:**
- **Customer Interaction:**
- Manage inbound calls and promptly respond to customer inquiries regarding products, orders, and policies.
- Assist customers in navigating our e-commerce platform effectively, ensuring they have the necessary tools to make informed purchasing decisions.
- **Issue Resolution:**
- Handle customer complaints and issues with empathy, resilience, and a solution-oriented mindset.
- Document interactions and follow up on customer inquiries to ensure satisfaction and resolve any outstanding issues in a timely manner.
- **Sales and Promotion:**
- Identify and promote additional product offerings and services tailored to customer needs, thereby driving sales while ensuring customer satisfaction.
- Contribute to the development and presentation of promotional offers based on customer feedback and interactions.
- **Data Management:**
- Maintain accurate records of customer interactions in our CRM system for analysis and reporting.
- Compile and present weekly reports on customer feedback and trends to improve service delivery and product offerings.
- **Collaboration:**
- Work closely with other team members and departments to streamline operations and enhance the overall customer experience.
- Participate in team meetings and training sessions aimed at improving service operations and personal skills.
- **Performance Improvement:**
- Demonstrate continuous improvement by actively seeking and implementing innovative solutions to optimize call handling and service quality.
- Take part in performance reviews and training sessions geared towards personal development and career enhancement.
### **Requirements:**
- **Education and Experience:**
- High school diploma or equivalent; additional qualifications in a related field will be a plus.
- Minimum 1 year of previous experience in a customer service or call center environment is required.
- **Personality Traits:**
- Independent: Ability to work autonomously while managing multiple tasks efficiently.
- Resilient: Strong capacity to handle pressure and adapt to rapidly changing situations.
- **Soft Skills:**
- Innovation: Creative approach to problem-solving and a willingness to try new methods.
- Emotional Intelligence: Ability to understand and manage one's emotions, as well as empathize with others.
- **Technical Skills:**
- Proficient in using computers and customer relationship management (CRM) software.
- Basic understanding of e-commerce platforms and technological tools.
- **Language Skills:**
- Excellent command of English and Filipino, both written and spoken.
### **Benefits:**
- Travel and spending expenses covered for necessary business-related travel.
- Flexibility to work remotely, allowing for an adaptable work-life balance.
- Paid sick leave to ensure your health and well-being are prioritized.
### **Working Environment:**
Join us at Great Deals E-commerce Corporation and become part of a vibrant team that is dedicated to pioneering change within the industry. We foster a collaborative and inclusive atmosphere where innovative ideas are encouraged, and employees have the opportunity to thrive both personally and professionally.
### **Application Deadline:**
Submit your application by **October 14, 2024** to be considered for this exciting opportunity.
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**Equal Opportunity Statement:**
Great Deals E-commerce Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
