Call Center Agents - Davao - 1 Year Exp - 17500

Job Description:
We are looking for a motivated Call Center Agent to join our team. The successful candidate will be responsible for providing exceptional customer service, handling inquiries, and resolving issues in a timely and efficient manner. The ideal candidate will be an excellent communicator, detail-oriented, and able to work independently in a fast-paced environment.

Responsibilities:

-Manage a high volume of inbound and outbound calls with professionalism.
-Assist customers with their inquiries and provide accurate and relevant information.
-Troubleshoot and resolve customer issues efficiently.
-Follow up with customers to ensure their issues are resolved to their satisfaction.
-Maintain customer records by updating account information.
-Adhere to company policies and procedures during interactions.
-Provide feedback and suggestions to improve customer service quality.
-Participate in training sessions to enhance product knowledge and service skills.

What are we looking for?
- High School Graduate/SHS Graduate
- Basic computer navigation skills
- Good to Excellent Communication skills

Join us and enjoy these benefits:
- Competitive salary package, company bonuses, and performance incentives
- Loyalty, Christmas gift, inclusion, and diversity benefits
- Paid sick and vacation leaves
- HMO coverage
- Life insurance
- Retirement plan