Call Center Agent Work From Home

Customer support: Answering customer questions, solving problems, and providing technical assistance

Sales: Generating new sales opportunities by reaching out to prospects and customers, upselling products and services, and making outbound calls

Customer service: Maintaining customer satisfaction and the company's reputation

Account management: Reviewing and updating customer accounts with accurate information

Troubleshooting: Guiding callers through troubleshooting, navigating the company site, or using the products or services

Escalation: Knowing when and how to escalate complex issues to other departments and team members

Training: Helping to train new employees and inform them about the company's customer management policies

Market research: Conducting market research to develop a better understanding of customers and competitors