Call Center Agent Work From Home

Customer support: Answering customer questions, resolving issues, and following up with customers

Technical assistance: Troubleshooting products

Sales: Making outbound calls to generate interest in a product or service, or to close a sale

Complaints: Handling complaints and dealing with issues

Customer satisfaction: Ensuring customer satisfaction and maintaining a brand's reputation

Account management: Reviewing and updating customer accounts with accurate information

Market research: Conducting occasional market research

Reporting: Reporting potential service or product bottlenecks to management

KPI tracking: Meeting key performance indicators (KPIs) such as call volume, average call handling time, and customer satisfaction scores

Escalating issues: Escalating complex issues to other departments and team members when necessary

Learning new technology: Learning new call center software and other essential technology or systems