Call Center Agent Work From Home

Customer support: Answering customer questions, resolving issues, and following up with customers to ensure their issues are resolved

Technical assistance: Troubleshooting products and providing technical support

Sales: Cold calling leads, upselling merchandise or service plans, and generating new sales opportunities

Customer satisfaction: Ensuring customer satisfaction and maintaining a brand's reputation

Market research: Conducting market research to better understand customers and competitors

Reporting: Reporting potential service or product bottlenecks to management

Account management: Reviewing and updating customer accounts with accurate information

Escalating issues: Escalating complex issues to other departments and team members when necessary

Meeting KPIs: Meeting key performance indicators (KPIs) such as call volume, average call handling time, and customer satisfaction scores

Learning new technology: Learning new call center software and other essential technology or systems