Call Center Agent - Shaw Boulevard, Mandaluyong

TASQ Staffing Solutions is in need of call center agents for its Shaw Boulevard site. QUALIFICATIONS: *6mos BPO experience Telco Upselling is a plus *At least HS Graduate *Must be amenable to work in Ortigas or Shaw *Must be flexible to work in shifting schedules, weekends, and holidays *2 consecutive days off *Must have good tenure/ commitment *Must be willing to work onsite Compensation: Salary offer will be made by the client + 2,000 NTA Upon regularization HMO + 2 dependents Day 1 Responsibilities: *Answer incoming customer calls promptly and professionally, addressing their inquiries, concerns, and requests. *Provide accurate and relevant information to customers, ensuring high-quality service and customer satisfaction. *Handle customer complaints or issues with empathy and patience, striving to resolve them effectively. *Utilize company systems and databases to document and update customer interactions and details. *Follow company guidelines and protocols for call handling, ensuring adherence to established procedures. *Upsell and cross-sell products or services to customers, as appropriate. *Identify and escalate complex or unresolved issues to the appropriate department or supervisor. *Meet or exceed individual and team performance targets, including call quality, customer satisfaction, and sales quotas. *Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers. *Participate in ongoing training sessions and coaching to enhance skills and performance.